亚马逊与国内电商有很多相似之处，但也有很多区别。比如说国内电商平台，卖家与买家之间联系一般都是后台私信直接联系，但在亚马逊平台上一般都是以邮件的形式进行联系，那很多亚马逊卖家可能不知道该怎么写邮件会比较有效，下面整理了一些有关亚马逊退货问题的邮件回复模板供大家参考。
亚马逊买家退或换货邮件模板
1.亚马逊买家因订购的商品大小不合适导致退货
Dear xxx ,
Thanks so much for your great support on xxx（亚马逊卖家店铺名）.
So sorry for the inconvenience that the xxx（产品名）did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
2.亚马逊卖家询问退货原因
Dear xxx ,
Thank you so much for your great support on us.
So sorry for the inconvenience it caused.Could I know the reason why you return the item? Are there any issues of our product?
If yes, could you sent the photo of the issues thus we can help you better and submit to QC.
Waiting for your reply.
Best regards
3.亚马逊买家要求退货，FBM卖家回信
Dear xxx ,
Thank you for contacting us regarding your inquiry.
We found your return request. Could I know the reason why you want to refund? Are there any issues of our product?
If yes, could you sent the photo of the issues thus we can help you better and submit to QC.
Will it be possible to give new one as a compensation?
Or how about we make you a partial refund as a way to make up for this?
Looking forward to your reply soon.
Best regards
4.产品发货后，亚马逊买家提出要换货的回信
Dear xxx ,
Thanks for contact with us.
Sorry to tell you that the item have been dispatched, and we can't change it for you now .
We knew you receive it and it is not suitable for you.
To express our apologize, we provide few suggestion following by:
We will arrange a suitable replacement for you for free
We can refund full price for you.
Which one do you prefer?
Sorry for all inconvenience it led to.
Looking forward to your reply.
Sincerely,
XXX（亚马逊卖家或店铺名）
5.给亚马逊买家补发自发货售后件的通知
Dear xxx ,
Hope you are fine and doing well.
We have already arrange the replacement to you for your reference.
（产品具体参数）
The tracking number is xxx, please click the attachment to get more detail .
It will take 7-10 day to arrive your city because of the long distance.
Thanks for your kindly understanding and support.
If you still have any question, please be free to contact with us.
We will do our best to help you ASAP.
Best regards
以上是针对亚马逊退换货等情况整理的邮件回复模板，面对具体问题亚马逊卖家还要具体灵活变动。注意，在回复邮件中，首先态度一定要诚恳，让亚马逊买家感到受到了重视；其次邮件内容篇幅不宜过长，最好简洁明了，让亚马逊买家清楚地知道邮件想要达到的目的是什么；最后，使用正确的邮件格式。
